Euro 2016 Coupon Swipe
Project Team: John Boyle, Kemal Gezer
My Role: Architecture > UX/UI Design > Validation
Every 2 summers, the betting industry sees a surge in business due to the major international football competitions. In 2016 we saw the European Championships take play in France and with that, Ladbrokes were keen to excite and entice users both current and new…
Create a novel and engaging betting experience enabling customers to place accumulators on Euro 2016 matches.
- Change the way people create their bets – making it more engaging and fun.
- Explore gesture based decisions for users.
- Retain attention throughout bet building
- Harness the excitement of the Euros, present this throughout the journey
Before jumping into any ideation/sketching, I looked at how an eventual solution could be positioned within the current system architecture. Whilst the majority of traffic would flow through the designated ‘Euros’ section – it was important to cater for Ladbrokes’ more habitual customers. These customers are known to navigate through the same journeys throughout every bet.
Through further research (using pre-existing Ladbrokes personas) and discussions with product stakeholders I was able to get an insight into the users that I would eventually be designing for. From this I came up with the following design hypothesis:
We believe that by enabling users to bet through the use of
We will know this is true when we see an increase in total bets throughout the Euros.
In the early brainstorming stages of this
After a large amount of ideas were put through my sketchbook I settled on an idea and felt it was worth further refining and communicating to product stakeholders! I looked to explore the finer details these wireframes and was able to use these to clarify the feature to business stakeholders.
Initial UI Design
With the concept architecture and wireframes signed off, I began looking into the UI and visual feel of the feature. With a particular focus on user engagement, I framed the main action section of the page in a fairly bright/bold manner. I supplemented this by providing secondary action points within (as per my assumptions) a goal based hierarchy.
Through the use of Invision and the initial UI designs covered, I then began with creating journey based prototypes which would be presented to a representative sample of Ladbrokes customers.
Some of the key test problems were:
- How does a ‘Swipe and select’ functionality support customers’ ability to accomplish their key tasks?
- Does a ‘swipe and select’ solution improve or enhance a user’s experience when building an accumulator?
- Do users understand what they need to do next when they are asked to build an acca?
- Do users notice any of the visual feedback while completing any particular tasks?
- Any unexpected user’s behaviours during these tasks?
Supporting one of my colleagues, I was involved in moderating and recording 8 usability testing sessions with a variety of participants in age, profession etc.
Results/Amended UI Designs
Based on a final summary of our usability study findings, I was able to iterate the previous design solutions to further enable users to build and place bets with greater ease and enjoyment.